We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at warsi007@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at warsi007@hotmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at warsi007@hotmail.com.

Return & Refund Policy – Sensation Men’s Shop

At Sensation Men’s Shop, customer satisfaction is our top priority. We aim to provide premium-quality men’s clothing with complete peace of mind.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery or purchase.

• The product must be unused, unwashed, and in its original packaging, with tags attached.

• A valid receipt or order confirmation is required for all returns.

2. Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned or exchanged:

• Undergarments or accessories

• Customized or altered items

• Sale or discounted items

3. Exchange Policy

• Customers can request an exchange for size or color within 7 days.

• Exchanges depend on product availability.

• Any price difference (if applicable) must be settled during the exchange process.

4. Refund Process

• Approved refunds are processed within 5–10 business days after the product is received and inspected.

• Refunds are issued to the original payment method or as store credit if preferred.

• Shipping and handling charges are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Products

If you receive a defective or incorrect product, please contact us within 48 hours of delivery.
We will arrange a free replacement or full refund once verified.

6. How to Request a Return

To start your return or exchange process, please contact our support team at:
📩 info@sensationestore.com
📞 021-34600825
📍 Shop #G22-G23, Ground Floor, Millennium Mall, Rashid Minhas Road, Karachi

7. Policy Transparency

Our return and refund process complies with Google Merchant Center, Meta Commerce, and Shopify Store Policy standards.
We maintain a fair and transparent policy to ensure a safe shopping experience for all customers.